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So, one opportunity I thought I could make from the Fieldwork Placement module was a chance to explore a possible future direction for my career.  I am very interested in the technical side of librarianship, and am considering Systems Librarianship as a (long-term) next step.  As background, and as part of the course, I have gathered various job descriptions to get a picture of the typical responsibilities and skills involved, but I thought it would also be useful to “shadow” our Systems Librarian, Laurence, and find out more from him about what his work involves.

He spent a bit of time describing the way the role has developed since he started at the library, as he had kindly found a copy of his job description as it was when he started.  Initially, the role was quite focused on running the routine aspects of the LMS such as printing, but as print notices were replaced with email, this reduced, and the role developed to cover a broader range of library IT functions.

Laurence outlined some of the major projects and responsibilities which have become part of his role.  In some areas, he has been able to take advantage of solutions being developed in other parts of the university or elsewhere, while other developments which started in the library have been adopted more widely.  Major projects have included introducing a managed print system, which has since been adopted as a campus-wide system, as has the building access management system, which is based on the library cards.  The cards themselves have become the de facto university identity card.  In return, the library has been able to use systems such as the wiki, run by BUCS, to replace the old Intranet and EZproxy to improve the e-journal access management systems.

Laurence sees the role as having developed into a largely project-based one, which is exciting, but also requires him to be a champion for innovative ideas.  While the benefits of some systems changes are obvious to all, others require more persuasion.  It is also important for him to attend conferences and keep up to date with developments to ensure that we are aware of current interests and can assess the relevance of ideas to our situation.

The most satisfying aspects of the systems librarian role are problem solving and the ability to engage in creative projects.  However, there are also routine aspects of the role, which provide their own challenges, particularly when, for example, requests for particular reports are not regular enough to be memorised, but occur often enough to need consistent results.

We talked a bit about the computing skills required for systems librarianship.  This seems to vary widely between roles which are largely project management, to those filled by programmers and other IT specialists.  Laurence has found some programming skills to be very useful, and felt that Perl and PHP were probably the most widely applicable languages for the kinds of applications he has for programming.  Although he did take a course, it wasn’t as helpful as he’d hoped as it taught a less common language, which is rarely used.  However, the principles have enabled him to develop custom applications for the library.

Overall, I found the discussion enlightening, and I have a few more ideas of what I should be learning next.  I am fairly certain now that I want my career to continue to become more computer-oriented although whether that is within e-resources, or a more systems role is still very much open to opportunity.

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Monday 21st February 2011

Dealt with quite a few niggly problem journals today.  Lower demand titles, particularly where I’ve identified a problem through routine checking, rather than user feedback, can often sit around while higher priority issues are considered.  However, they cannot go without checking altogether!

Tuesday 22nd February 2011

CDG West Country meeting this morning.  It was a useful meeting, and we had some new members of the committee which was good.  After the meeting, we were shown round the building, which is the new Somerset Heritage Centre in Taunton.  This was a fascinating place to see behind the scenes, and they have some amazing treasures, including a document written in 705 which was truly awesome, as I got up so close.  Back to the office after the meeting for a quick catch up, then my late night.

Wednesday 23rd February 2011

Mostly caught up on things this morning.  The afternoon started with a meeting about our Moodle course.  We all agreed it needed a simplified version, but were quite divided on whether it should be a separate part, or whether the whole should be made easier.  I still think it’s better to have some more in depth details, but looking back, it could certainly be made less opaque.  So, I will attempt to make some of the descriptions into diagrams or images to make it less text heavy.

Thursday 24th February 2011

I had a few things to look forward to today.  In the morning, I had a meeting with some colleagues who also have some interest in library services and mobile devices.  At this stage, it is just a gathering of ideas, but it was fascinating how many different aspects there are to consider, and where everyone’s priorities are.  We’re putting together an outline paper for the systems team to look at, so not sure where it will go just yet.

In the afternoon, I spoke to two people from the JUSP team about usage statistics.  It was a very useful conversation, as it was a great opportunity to reflect on what is useful in a statistics package, and how I use statistics.  We are also using UStat, and it was valuable to compare the strengths of each.  I think I’ll write something about this for Piglet (our newsletter) in the next couple of months.

While I was on the phone, I seemed to be getting a couple of messages about my email not connecting.  By the time I’d finished, it was down completely.  I wasn’t too concerned, and assumed it would be back soon.  However, it wasn’t long before we found that we’d lost access for the rest of the day.  I set to work tackling some of the routine tasks that didn’t need email, and hoped it would be back tomorrow.

Friday 25th February 2011

There was still no email in the morning, so I went through some of the routine checks that I’d prepared on Thursday.  As the day progressed, it became clear that the email failure was going to continue.  We were able to set up forwarding to send messages to our personal emails, which alleviated the panic, but it was also a little frustrating, as it was not really possible to send messages.  Being an electronic resources librarian, having no access to emails is a serious handicap, not to mention I use it extensively to manage my work.

Actually, the email problem ran throughout the following week (hence the delay in posting this, as I thought it would be useful to reflect on the impact it had).  At first, there was almost a sense of relief, as the small number of emails to work with was a pleasant change.  However, it soon became apparent that I was very reliant on my emails as a kind of memory – I didn’t need to know the email address to send the file to, as I had kept the email.  I also use my email folders as a long-term to do list, as I put things in month folders to check later.  Normally, this works really well, but with no access to older items, I was floundering.

I now have to wonder whether this is the best system to use, or whether there is a more efficient way of doing things.  Should I be concerned that we will lose it all and back things up?  Or should I assume that this is a one-off problem, and continue as before.  I think one thing is certain: I need to be more disciplined in extracting information from emails – it’s all too easy to leave them for later, especially for things we need to keep, rather than things I need to refer to often.

Monday 14th February 2011

Started with more order deletions this morning.  This was just an administrative exercise, due to making a change in the way we distribute package payments.  Then on to database statistics.  Unlike journals, it’s much more common to have to do some creative thinking with database statistics, as many don’t provide COUNTER compliant (or even comparable) reports.

We participated in a pilot scheme last year to consider SCONUL e-measures, and one of the areas was gathering database statistics.  I’m still not very convinced that we’ve got useful measures yes for databases, as they cover such a wide variety of resources.  Some provide lists of how many items have been downloaded, while others record the number of searches.  There is no correlation between the search and the result in most cases – it’s possible that a database with a less intuitive interface looks “better” in statistics just because you have to do four or five searches to find the same set of results a better interface could have achieved in one search.  I gather some have considered “clickthru” statistics, noting the number of results where the user clicked for more information or content.  This would help improve the comparability of services (although wouldn’t compensate for the wide variety of database types).

Tuesday 15th February 2011

Unexpected day’s leave today as my daughter was sick.  I did spend some time in the evening revisiting my CV and have decided it needs a complete overhaul.

Wednesday 16th February 2011

More database statistics, pretty much covered the downloadable ones now, but still have to do a round of emails to providers for the rest.  I became aware of some problems with some of our links today.  The publisher has changed its available range, but the information provided to our link resolver supplier seems to have been wrong, as it matches the whole range available, rather than just the archive range.  It doesn’t affect a large number of titles, but if I were to manually correct them, it would overwrite the default.  That wouldn’t be a problem this year, but would mean that the dates weren’t automatically updated next year (or the year after, or the year after that).

Thursday 17th February 2011

Sorted out another access problem today, and reported a query to our resource discovery system provider.  I also put together the feedback from a course I was involved in running at the end of last year.  One of the aspects of my role is to train graduate trainees in my role, something I am not satisfied that I do well.  I am taking opportunities to get involved in running courses through the Career Development Group West Country Division, as this is giving me a chance to practice, but also because I think the real trouble is in the preparation.

My role is a very seasonal one, by which I mean that at certain times of year, I have certain tasks to complete.  Obviously some things, like enquiries, come in whenever they need a response, but some types of work only come round once or twice a year, and they take over for a while.  Our graduate trainees tend to spend a month with each section of Technical Services during a 6 month period, spending the remaining 6 months with Academic Services.  The other difficulty I face is that the work is quite technical, and being enthusiastic about technology, I generally get more involved with the technical side than might strictly be required.  Although some trainees take to e-resources work very quickly, I struggle with those who find it more of a challenge.  It would not really be possible to create a standard trainee programme, as I will not get trainees at the same time of year each time.

I suspect the best approach is to make some kind of modular training programme, with each activity described separately, and then fitting them together as appropriate for each trainee.  I’m going on a train the trainer course next month, which should be a great opportunity to develop my plans.

Friday 18th February 2011

Frequently, when a journal publisher transfers a journal to another publisher, chaos ensues – perhaps we lose access, or don’t have the archive, or suddenly have to pay double the cost as the print and online options are separated.  However, this year I’ve had two really good ones – one, which removed most of its archive last year, transferred to a publisher who has supplied an extra 5 years of content on top of what we should have had from the previous publisher, the other arrived today in the form of a letter asking us to activate access.  I duly entered the access key, and voila!  we have access online to a previously print-only title.  Marvellous.

Monday 7th February 2011

Annual Leave (post-Superbowl snoozing).

Tuesday 8th February 2011

Catching up on enquiries today.  I use a system in my emails, where I have folders for upcoming months, and move emails there if they’ll need action later, such as checking access to journals where there might be a grace period, or when I’ve been informed that resolving a problem will take a while (longest enquiry to date was the access enquiry that took 2 years to resolve!!!).

Tuesdays (well, alternate ones) are also my evening on the issue desk.  I quite like doing this, as it’s really valuable to see the enquiries that come in – my role is largely in the office, so I’m not really a first point of call in person.  It can be quite variable too – a couple of weeks ago, it was incredibly quiet, whereas today it was full of more involved subject enquiries.

Wednesday 9th February 2011

A while ago a colleague and I attended a training session on Moodle, a virtual learning environment.  I didn’t have much to do with using it, but occasionally get asked to provide links to e-resources for it, so I felt it would be helpful to see how it worked.  As a result, we were inspired to create a Moodle course describing how to link to e-resources.  We initially rolled this out to library staff so that anyone could help an academic, and created a slightly less reflective version for academics.  This proved useful, and a few months ago, we decided to focus on the one course for academics, rather than trying to maintain two courses.  Even this course needs updating, and my task today was to update the examples of linking.  Several publishers had changed their platform interface, some significantly, so new screen shots were needed.  I also added a link to my Ovid Link Builder, which was one of my first attempts at writing something useful in php.

Thursday 10th February 2011

It’s been rather quiet on the enquiries front for the last few weeks.  Not so today, as I had several.  Mostly the standard types of enquiries, but one did highlight a subscription that hadn’t renewed correctly.  We don’t check our e-journals in per issue, or even check access to all titles.  Experience has shown us that this is inefficient, although we do check changed packages and known recurring problems.  Mostly, we discover a problem with access as a result of a customer comment.  This may seem rather reactive, and we have certainly considered whether we are being too reactive.  However, to comprehensively check our whole collection would require manually checking around 15000 titles, which would be a whole year’s work that wouldn’t really help anyone.  I have looked at things like link sleuth, but they don’t tell you whether you have access, just whether the site is working.

Friday 11th February 2011

Today I had a couple of long conversations with colleagues about mobile devices.  This is looking to be our next hot topic, as we are getting increasing numbers of enquiries from users wishing to use a mobile device (e.g. phone, tablet or e-book reader).  The conversations were quite different though – one focused on the value of user consultation and highlighted areas in the university where academics are discussing these issues.  The other focused more on the technical side of things, and what our approach should be.  It seems like this would be a good area for a task group, our library’s way of tackling longer-term projects.

Monday 31st January 2011

Technically annual leave today, but this was so I could go to the Career Development Group national council (something I have volunteered for outside work).  I was somewhat apprehensive as I found the last meeting I attended rather uncomfortable, but this time was much better.

I am the Honorary Editor of Impact this year, which is a challenging year for the group as it is going e-only.  At the moment, the electronic version is created using a free online tool called Issuu.  While this is useful when the electronic version is an option, it didn’t seem to be the solution for a purely online publication, so I asked for a small amount of funding to set up a better system.  Thankfully the others saw the advantages of this, and I can go ahead!

The meeting was a very friendly affair, with lots of lively discussion.  Our end of the table did dominate a little (perhaps next time, us noisy ones should be separated!), but it was really good to see all the divisional representatives joining in so enthusiastically.  One of the really encouraging things about CDG is that the divisional structure is very strong, and gives the group a very democratic aspect.  We had a visit from Daniel Sabel from CILIP, and he was somewhat surprised at the value we placed in our divisional structure.

Tuesday 1st February 2011

A somewhat unproductive day, as I unexpectedly went to the staff Christmas lunch (postponed due to weather).  A colleague cancelled and an hour later there I was.  The day was otherwise concerned with downloading usage statistics, a biannual ritual, but storing the reports centrally saves a lot of time and effort for others.  We did a pilot last year which required quarterly statistics gathering, but that really was too much.

Wednesday 2nd February 2011

More statistics today, and some discussion of where to store some files – on the shared drive or on the wiki (our intranet).  I think most of the files are going on the wiki, so will no doubt be doing a lot of file transfers later this month.  Should make things more findable though, which is good.

Thursday 3rd February 2011

Some more statistics trickling in.  Most use a Counter or Counter-style format, but the occasional provider is fun with pivot tables instead.  I had one of those today.  Pivot tables rock.  However, the bulk of today is going to be about cancellations – we have a lot this year, due to some rearrangements of packages (some things now included that used to be separate etc.).  It’s important to delete old orders, otherwise budget holders can’t see what they still have available.

Friday 4th February 2011

Cancellations have been finished now (hurrah!), but there’s still some renewals work to be done next week.  I’ve done most of the package changes, most others are just the natural coming and going of titles, rather than major changes.  To do list for next week looks much shorter, which is good – always a satisfying moment when I can cross something off.

The other module this term is the Fieldwork Placement.  This is not a fixed placement as I am already in a relevant job, but a report based on my work.

I’ve been thinking a little about how to go about it, and I reckon it would be useful to blog about my working day over a month.  Now, I realise that no-one is going to want to read a post every day about the minutiae of my job, so I think I will set up some weekly blog posts and fill them in as I go.  I think it would be valuable to do, because I tend not to think in terms of development over a small period, and it would be interesting to reflect on the daily work for once, rather than the big picture aims (although, natch, those will feature in the report too).

So, the plan will be (I’ll link to posts when I write them):

Week 1: Jan 31st – Feb 4th

Week 2: Feb 7th – Feb 11th

Week 3: Feb 14th – Feb 18th

Week 4: Feb 21st – Feb 25th

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